SartioAI ("we", "us") provides an AI voice receptionist for HVAC companies. This policy explains what information we collect and how we use it.
SartioAI does not store audio recordings of calls. During a call, speech is converted to text in real time so the assistant can respond, and a text transcript is kept for a limited period (see Retention). If a caller asks whether they are speaking with an AI, the assistant says that it is. Our business customers are responsible for making sure their use of call transcription complies with the laws that apply to them and their callers, including notice and consent requirements that vary by region.
We share information only with the service providers needed to run SartioAI (for example telephony, AI voice and transcription providers, hosting, scheduling and payment processors), and with the business customer whose calls we handle. We do not sell personal information. Currently these are Retell AI (voice AI and call handling), Cal.com (scheduling) and n8n (workflow automation).
Call transcripts are deleted automatically after 35 days. Booking details (such as name, phone number, address and job) are kept in the scheduling system for as long as the business customer needs them, or until they ask us to delete them.
We use reasonable technical and organisational measures to protect information. We keep as little data as possible: we do not store audio recordings, transcripts are deleted automatically after 35 days, and access is limited to our team and the providers listed above.
Depending on where you live, you may have the right to access, correct or delete your personal information. To make a request, email hello@sartioai.com.
SartioAI · hello@sartioai.com